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Box Office: 203.346.2000 |
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Box Office

Box Office Hours

100 East Main Street
Waterbury, CT 06702

Regular Box Office Hours: September 1 – June 22
Monday - Friday: 10AM – 5PM
Saturday: 11AM – 2PM
Sunday: CLOSED, unless there is a performance

Summer Box Office Hours: June 22 - August 31
Monday - Friday: 10AM – 5PM
Saturday & Sunday: CLOSED, unless there is a performance

The Box Office is open through intermission on show nights.

Single Tickets

Individual tickets for all performances can be purchased online, by phone or in person.

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Broadway Series Subscriptions

Become a Broadway Series subscriber and enjoy the national tours coming to Waterbury, PLUS these exclusive benefits:

  • Up to 20% savings on tickets
  • Same great seats
  • Convenient payment plans
  • Access to presale tickets

Subscribe today!

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Inclement Weather/Snow Policy

Palace performances are rarely canceled and only in the case of severe weather. Unless a State of Emergency is declared by the office of the Governor of Connecticut, performances will go on as scheduled. If a performance is canceled, the following radio and television stations will be notified: WATR AM (1320), WRCH FM (100.5), WTNH/TV 8, WFSB/TV 3, and WVIT/TV 4. Individuals may also call the Box Office at 203-346-2000 or the administrative offices at 203-346-2010 for further information. If there is bad weather and a show is postponed, customers will be re-ticketed for the moved date. If there is bad weather and a show is canceled, customers may exchange their tickets to another performance in a multi-performance run (subject to availability) or request a credit on their account. The Palace Theater has a no refund policy.

Dinner and a Show Gift Certificates

Dine in-house or on the town! The Palace's elegant Poli Club is open for dinner/bar service before select shows, or try one of our participating Entrees & Encores restaurants located minutes from the theater. Your reservation/gift certificate is just a click away!

Reservations & Gift Certificates >>

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