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Box Office: 203.346.2000 |
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Hours of Operation

Box Office

Regular Box Office Hours: September 1 – June 27
Monday – Friday: 10AM – 5PM 
Saturday: 11AM – 2PM
Sunday: CLOSED, unless there is a performance

Summer Box Office Hours: June 28 - August 31
Monday – Friday: 10AM – 5PM 
Saturday & Sunday: CLOSED, unless there is a performance

The Box Office is open through intermission on show nights.
Tickets are available online 24/7 at www.palacetheaterct.org.

Box Office Phone Numbers:
Palace Box Office: 203.346.2000
Group Sales Hotline: 203.346.2011
Customer Relations: 203.346.2010
Box Office Fax: 203.346.3998

Inclement Weather/Snow Policy:
Palace performances are rarely canceled and only in the case of severe weather. Unless a State of Emergency is declared by the office of the Governor of Connecticut, performances will go on as scheduled. If a performance is canceled, the following radio and television stations will be notified: WATR AM (1320), WRCH FM (100.5), WTNH/TV 8, WFSB/TV 3, and WVIT/TV 4. Individuals may also call the Box Office at 203-346-2000 or the administrative offices at 203-346-2010 for further information. If there is bad weather and a show is postponed, customers will be re-ticketed for the moved date. If there is bad weather and a show is canceled, customers may exchange their tickets to another performance in a multi-performance run (subject to availability) or request a credit on their account. The Palace Theater has a no refund policy.

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