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Ticketing Policies

Ticket Processing Fee Structure:

A ticket processing fee is added to all ticket sales and is utilized to offset the increasing expenses and technology to support automated ticket sales.

  • Per Ticket Fee: at the window, on the phone, and online (varies, $4.00 min.)
  • Per Order Fee: at the window, on the phone and online is $5.00
  • Group Sales Order fee is $10.00

Ticket Refunds:

Once your order has been processed, no refunds or exchanges will be accepted. Please make sure you’ve selected the proper event time, venue, and seat locations (when applicable) prior to completing your order.  We are not responsible for lost or stolen tickets. If an event is cancelled we will refund the price of the ticket only. Service fees, processing fees, and any other fees – including delivery fees – are not refundable.

Weather:

All shows will go on as scheduled unless the Governor of the State of Connecticut issues a State of Emergency. Tickets will be refunded if the show is cancelled due to inclement weather.

Lost Tickets:

Lost tickets can be re-printed at the box office with a valid ID on the day of the event with a $2.00 per ticket processing fee.

Scalpers & Third Party Tickets:

The Palace Theater DOES NOT allocate tickets or sell tickets to outside ticket brokers or resellers. We cannot verify the authenticity of tickets purchased from these agencies or brokers. Tickets purchased through scalpers, brokers or other third parties may be counterfeit and inadmissible. Also, please be aware that ticket brokers may add substantial fees on top of the price they paid for the tickets they are reselling. We have no control over the fees they charge their customers. We strongly encourage you to purchase your tickets directly from our website at www.palacetheaterct.org or www.tickets.com. When you purchase from us, you will get the most current seat information, the best availability, the best prices, and all of your money will go to support the Palace Theater. Learn more about our Scalper Policy »

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