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Employment

At the Palace Theater, we are dedicated to creating a diverse and inclusive work environment that reflects our commitment to making sure everyone feels included and valued. Come join this passionate group of theater and music lovers to create magical and unforgettable experiences for everyone in our local community.

Applicants should be committed to providing top-quality service to theater patrons and be able to work a flexible schedule which might include some nights, weekends, and holidays. The Palace Theater Group is an Equal Opportunity Employer.

Open Full-Time Positions: Digital Marketing Associate

Open Part-Time Positions: Box Office Representative, Concessionaire, Welcome Team Member

Please submit resumes to:  
The Palace Theater Box Office
100 East Main Street
Waterbury, CT 06702
Or email to: [email protected]


Digital Marketing Associate

Broad Functions:

The Digital Marketing Associate is responsible for the marketing of Palace Theater shows & events online as well as supporting the institutional brand and initiatives. Applicant should bring creative energy and technical analytical knowledge to help maximize show budgets resulting in ticket purchase conversions.

Responsibilities:

  • Manage digital advertising budgets
  • Oversee paid social media advertising, search engine marketing, and online display advertising
  • Create content, post, and build social media followings on Facebook, Twitter, Instagram, and Youtube
  • Upload Palace Theater podcasts to Soundcloud and share across social media platforms
  • Work with marketing department in the development and design of marketing materials, both original content and with provided assets within brand guidelines
  • Prepare weekly analyses of social media & online advertising campaigns to report to supervisor & show promoters/agencies
  • Work with Marketing, Development, Group Sales, Special Events, and other departments on implementation of marketing campaigns and fulfillments
  • Communicate and maintain relationships with online media partners, promoters, and agencies
  • Research and implement grassroots, third party, and digital marketing strategies and initiatives
  • Other duties as assigned by supervisor

Qualifications:

  • Bachelor’s Degree in Marketing or a closely related field preferred
  • 1-year marketing experience in field preferred, preferably in entertainment marketing
  • Strong analytical skills and data-driven thinking
  • Knowledge of interactive and digital media (including but not limited to online advertising, social media, website maintenance, and email marketing)
  • Experience in graphic design in Adobe Creative Suite
  • Experience in Google Analytics
  • Experience with Microsoft Office
  • Experience in videography, preferred but not required
  • Knowledge of database management, a plus
  • Excellent written and oral communications skills are a must
  • Professional demeanor and energetic personality
  • Ability to work a flexible schedule including occasional nights or weekends as required

Email resume & cover letter to [email protected] to apply.


Box Office Sales & Service Representative

Broad Functions:

Provides customer service to patrons involving answering phones, processing ticket orders via phone or with direct public contact, and general office support. Shifts are show-based and can range from 4-6 hours.

Responsibilities:

  • Use ticketing software to assist patrons with purchasing tickets
  • Answer questions concerning single tickets, subscription memberships, upcoming shows, and local dining, and other general information

Qualifications:

  • Excellent phone and customer service skills required
  • Basic math skills required
  • Night & weekend availability preferred
  • Age Requirement: 16

Email resume to [email protected] to apply.


Concessionaire

Broad Functions:

Provides customer service to patrons before and during shows involving selling snacks and soft drinks. Shifts are show-based and can range from 3-4 hours, depending on events. This is not a bartender position.

Responsibilities:

  • Sell concessions before and during shows and events
  • Greet patrons and answer questions
  • Keep concessions areas neat and organized

Qualifications:

  • Basic math skills required
  • Night & weekend availability preferred
  • Age requirement: 16

Email resume to [email protected] to apply.


Welcome Team Member

Broad Functions:

Provides customer service to patrons before and after shows involving providing guidance to the Palace Theater entrance and answering patron questions. Shifts are show-based and are 2 hours long over the course of an event (1:15 before and 45 minutes after event). Position consists of outside duties (Palace logo jackets, radios & flashlights will be provided).

Responsibilities:

  • Serve as a welcoming face and customer service liaison to patrons arriving to the Theater
  • Provide guidance and direction for those coming to or from the parking garage
  • Assist with show-related questions

Qualifications:

  • Ability to stand outside for extended periods of time
  • Age Requirement: 18

Email resume to [email protected] to apply.


Equal Opportunity Employer

The Palace Theater is an equal opportunity employer and complies with applicable federal and state fair employment practice laws. The Palace Theater does not discriminate and will not tolerate discrimination against employees or applicants because of race, color, religious creed, age, gender, sexual orientation, marital status, veteran status, civil union status, genetic information, national origin, ancestry, history of mental disorder or physical disability any other reason prohibited by any applicable law or regulation.

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