Box Office Hours
100 East Main Street
Waterbury, CT 06702
Due to COVID-19 these are our Box Office hours until further notice:
Tuesday: 9am – 3pm
Wednesday: 9am – 3pm
Thursday: 9am – 12pm
Individual tickets for all performances can be purchased online, by phone or in person at the Box Office.
Palace Theater gift cards may only be redeemed in person on ticket purchases at The Palace Theater Box Office at 100 East Main Street, Waterbury. You may call the Box Office and order tickets to be picked up at Will Call, but you will need to present the gift card to receive your tickets. Palace Theater gift cards cannot be redeemed on purchases from third-party sellers who may be selling products in the Palace Theater, including show-related merchandise.
Gift cards can also be used on concessions & bar purchases.
Groups of 10 or more save 10-15% on tickets to most Palace events. Call today, and we'll help plan your next group outing, including dinner reservations, receptions, hotel accommodations and more.
Group Sales Hotline
Email: [email protected] »
Broadway Series Subscriptions
Become a Webster Broadway Series subscriber and enjoy the national tours coming to Waterbury, PLUS these exclusive benefits:
- Up to 15% ticket savings
- Reserved seating in preferred locations
- Convenient payment plans
- Free parking passes (Platinum Subscribers only)
- Free ticket exchange services (seating & pricing not guaranteed)
- Opportunity to buy tickets before they go on sale to the general public
Lost & Found
Contact the Palace Theater Box Office 203.346.2000 to inquire about possible recovery of lost items. If you have lost an item, while at an event, please see a Palace Theater staff member or volunteer for assistance. All unclaimed items will be donated to local charities after 30 days. The Palace Theater is not responsible for lost items, but we will do our best to reunite all lost items to their proper owner.