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Ticketing Policies

Tickets are available for purchase via phone, online, or in person at the Box Office.

Please note that listed prices do not include applicable fees. Ticket prices are subject to change without notice.

Everyone attending performances at The Palace Theater must have a ticket, regardless of age.

Ticket Refunds:

Once your order has been processed, no refunds or exchanges will be accepted. Please make sure you’ve selected the proper event time, venue, and seat locations (when applicable) prior to completing your order.  We are not responsible for lost or stolen tickets.

If an event is postponed or cancelled, customers may exchange their ticket value to another performance (subject to availability), receive a credit on their account, donate the tickets back to the Palace Theater, or request a refund. Customers must mail in their tickets to the Palace Theater Box Office in order for us to process a refund. For postponed shows, tickets with the original date are still valid for the new date.


If a performance is cancelled, information will be posted on www.palacetheaterct.org and the following radio and television stations will be notified: WTIC AM (1080) and WFSB TV 3. If a show is cancelled or postponed, customers may exchange to another performance (subject to availability), receive a credit on their account, or request a refund.

Please note: All programs, cast, dates and times are subject to change.

Lost Tickets:

Lost tickets can be re-printed at the box office with a valid ID on the day of the event with a $2.00 per ticket processing fee.

Scalpers & Third Party Tickets:

The Palace Theater DOES NOT allocate tickets or sell tickets to outside ticket brokers or resellers. We cannot verify the authenticity of tickets purchased from these agencies or brokers. Tickets purchased through scalpers, brokers or other third parties may be counterfeit and inadmissible. Also, please be aware that ticket brokers may add substantial fees on top of the price they paid for the tickets they are reselling. We have no control over the fees they charge their customers. We strongly encourage you to purchase your tickets directly from our website at www.palacetheaterct.org or www.tickets.com. When you purchase from us, you will get the most current seat information, the best availability, the best prices, and all of your money will go to support the Palace Theater. Learn more about our Scalper Policy »

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