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Health & Safety

Help prevent the spread of coronavirus.
For the latest information on COVID-19, click here to visit the CDC's website.


Visit our ticketing policies page to learn about account credits & refunds due to a postponement or cancellation.


UPDATE

May 1, 2020:

This is one piece of the puzzle that sadly didn't quite fit.

An American In Paris has been cancelled. After the mandatory closure of theaters across the country, the Broadway touring productions have all had to make difficult decisions about the status of their tours. Unfortunately, the producers of An American In Paris have chosen to cancel the remainder of their tour dates, rather than reschedule them.

Please visit our ticketing policies page to learn more about account credits & refunds.


April 2, 2020:

Thank you for your continued patience and understanding as we work to reschedule as many shows & events as possible. As you can imagine, this is not an easy task, as shows, artists and theaters across the nation are all working on new schedules and tour routes.

As we look ahead to a brighter tomorrow, we are pleased to provide you with an update of what we know so far.

Rescheduled Performances & Events:

We are still working on finalizing the rescheduled dates for the following performances & events:

Unfortunately, due to the tour’s schedule, the much-anticipated production of Finding Neverland is officially cancelled.

As we abide by Executive Orders and social distancing protocol, our Box Office is currently not staffed. However, we hope to have limited staff with modified Box Office hours back on staff in a few weeks. Until then, please hold your calls, and if you are a ticket-holder to one of these shows, look for an email with more information on our ticketing and refund policies within a few days. We remain committed to providing you with our outstanding customer service, but it just may take a little while.

Thanks again for your patience and support, it means the world to all of us at the Palace. Please stay healthy and safe.


March 16, 2020:

In accordance with the Governor’s directive to prohibit all gatherings of 50 people or more, the Palace Theater has postponed all events and activities though April 30.

We are working diligently to reschedule events and will offer updates as they become available. You may email [email protected] with further questions and concerns, yet please understand that you may not get an immediate response, as the Box Office is closed and the Administrative Staff is working remotely. As we all know, this national situation is evolving daily, so we continue to monitor the situation closely and make decisions accordingly.

The list of postponed events are:

We recognize that this situation is far from ideal, and we appreciate your patience and support. Please know we take the well-being of patrons, volunteers and staff seriously and look forward to the time when things return to normal. Stay healthy!


March 12, 2020: 

Under the direction of Governor Ned Lamont, —

gatherings of 250 people or more for social and recreational activities including, but not limited to, community, civic, leisure, or sporting events; parades; concerts; festivals; movie screenings; plays or performances; conventions; and similar activities; are prohibited. Such prohibition shall remain in effect until midnight on April 30, 2020, unless modified by a future Executive Order.

— all performances at the Palace Theater have been suspended through April 30, 2020 in support of the health & well-being of the public as well as those who work in the theater industry.

This includes:

Waterbury Arts magnet School presents The Wiz
Jersey Boys
Finding Neverland
Charles Esten
An American in Paris
An Intimate Evening with David Foster

Stay tuned in the coming days and weeks for more details.


March 11, 2020:

The Palace Theater is committed to the health and safety of all our valued patrons, volunteers and staff.

The widespread health concern about COVID-19 (“Coronavirus”) is a reminder of the global nature of our daily lives and interactions. Because our patrons, volunteers and staff remain at the core of our mission, we believe we have an even greater responsibility to remain informed, and to be transparent and consistent in our communication with all our stakeholders.

In accordance with guidelines from the Centers for Disease Control (CDC) and following the Governor’s March 10 press conference, the Palace continues to monitor these current health concerns regarding COVID-19 alongside local, state, and federal government agencies, and we remain committed to the health and safety of our patrons, volunteers, and staff. Measures we are taking in response to COVID-19 follow the recommendations of the CDC, will be ongoing and evolving, and will serve as a guide for similar situations should they arise in the future.

Specifically, we are:

  • Doubling our efforts regarding sanitizing and cleaning throughout our building, following best practices outlined by the CDC.
  • Providing hand-sanitizing stations throughout the building.
  • Providing gloves for event staff to reduce potential transmission risk.
  • Encouraging staff, patrons and volunteers to stay home if they feel unwell.

We remain open and our Palace Theater performances will go on, excluding the recently postponed Waterbury Arts Magnet School production of The Wiz and Charles Esten. We will continue to monitor the situation closely and will inform you as the guidelines from the CDC and our local, state and federal government officials are updated.