Box Office: 203.346.2000 |
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The Palace Theater is committed to providing a safe and secure environment for all of our guests to enjoy their visit to the theater. Public and Private security will be present in the theater throughout the entire event.

To ensure the highest level of security, all guests entering the theater may be subject to a courteous screening and bag inspection by the Palace Theater Security Services Team before entering the venue. Guests who refuse may be denied entry. By purchasing a ticket and attending an event at the Palace Theater, guests consent to such inspections. Alcohol, weapons, or any items deemed dangerous or inappropriate, may be confiscated and/or presented to law enforcement. No prohibited items will be accepted at the door for safekeeping. Exceptions can be made for guests with special needs.

Prohibited Items*

  • Weapons, including firearms, bb guns, stun guns, knives, pepper spray, fireworks, etc.
  • Illegal drugs or substances
  • Outside food or beverages including alcohol
  • Glass, plastic, or metal containers
  • Pets, other than service animals
  • Noisemakers or airhorns
  • Helium balloons or beach balls
  • Laser pointers

*This list is not all-inclusive and may change at any time without notice. Additional restrictions may apply.


The Palace Theater is a SMOKE-FREE venue. Smoking, including e-cigarettes, is prohibited in all areas of the theater, including restrooms. Guests who fail to comply with this policy may be subject to ejection from the theater.

The Waterbury